Welcome to the DeskOpti FAQ page! Here, you’ll find answers to all your questions about our ergonomic office products, order process, shipping, and more. Whether you're curious about which desk accessories suit your needs or need help with a purchase, we’ve got you covered. Our goal is to ensure your experience with DeskOpti is smooth, comfortable, and efficient—just like the products we design.

Frequently asked questions

FAQ

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What is the delivery time for my order?

Delivery times vary based on your location. Typically, orders within America arrive within 3-7 business days. International orders may take 7-14 business days. Once your order is shipped, you’ll receive a confirmation email with tracking details.

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What are the shipping costs?

Shipping costs are calculated at checkout based on your location and the size of your order. We offer free shipping on orders over $30.

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How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website for real-time updates on your delivery.

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What is your return and exchange policy?

We offer a hassle-free return or exchange policy within 30 days of delivery. If you are not satisfied with your purchase, simply contact our support team, and we’ll guide you through the return process. Please note, items must be unused and in their original packaging.

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What if I receive a damaged or defective product?

We’re sorry for any inconvenience! If your product arrives damaged or defective, please contact our customer support team immediately with photos of the damage. We’ll arrange for a replacement or refund as quickly as possible.

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How do I choose the right ergonomic equipment for my needs?

Our product descriptions provide detailed information to help you choose the best fit for your workspace. If you need personalized advice, feel free to contact our team—we’re happy to help you select the right products to enhance your comfort and productivity.

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What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and many more..

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How do I apply a discount code?

At checkout, you’ll see a field labeled "Discount Code." Simply enter your code there, and the discount will be applied to your order total.

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Can I modify or cancel my order after placing it?

We strive to process orders as quickly as possible, but if you need to modify or cancel your order, please contact us within 24 hours of placing it. Once the order is shipped, changes may no longer be possible.

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Do your products come with a warranty?

Yes, all DeskOpti products come with a 30 days warranty that covers manufacturing defects. You can also buy an additional purchase guarantee that covers you against all risks.

For more details, visit our warranty page or contact us with any specific questions.

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How do I assemble or install my DeskOpti product?

Each product comes with easy-to-follow assembly instructions in the package. You can also visit our website for detailed video tutorials and guides to help with the installation process.

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Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping fees and delivery times vary depending on the destination. Please check our shipping policy page for more information or contact us for specific inquiries.

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How do I contact customer support?

You can reach our friendly customer support team by email at contact@deskopti.com, or through our live chat feature during business hours. We’re here to help with any questions or concerns.

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What are the benefits of ergonomic office equipment?

Ergonomic office equipment is designed to improve comfort, reduce strain on your body, and enhance productivity. Whether it’s an adjustable chair, sit-stand desk, or ergonomic mouse, our products help create a healthier and more efficient workspace.

If you can't find what you're looking for, don't hesitate to contact us via our Contact page. We're here to help!